Mobile data connection

[Anonymous]

Hi,

My mobile data does not work whenever I am at work. It says I have 4G connection but cannot use the internet, any apps or iMessage. There is no wifi available and my messages sometimes take hours to come through if they even come through at all.

What can I do to solve this?

thanks

[MI5]

Not much you can do if you can't get wifi.
Internal mobile signals can really vary and be problematic.
Try some of the advice here https://community.o2.co.uk/t5/Other-Products-and-Services/Do-you-have-poor-coverage-signal-Indoors-T...

[gmarkj]

If you have mobile signal (you can call and/or text) then you should be able to use the internet.
If you cannot call or text either then you don't have signal.

[Bambino]

@Anonymous Aside from yourself at work, does anyone else have problems getting a signal? Do people on other networks have the same problem? As well as taking a look at the link provided by @MI5 above, check your postcode using this link: http://status.o2.co.uk/

It may also be that the particular building you're in doesn't get good mobile signals. Not much you can do about that.:smileysad:

[Anonymous]

Just a thought. Do you have the right data bolt on enabled for your device 

[jonsie]

Sounds to me like the wrong data package and apn. Change the apn to mobile.o2.co.uk for a temporary fix but once you have call customer service and ask if you have the idata bolt on.
If you already have that bolt on, text ACTIVE to 2020. Reboot the phone to see if it's ok

[MI5]

Just for info, either apn works normally for data whilst in uk.
It’s only when roaming that it fails.

[jonsie]

Ah I see.... just video voicemail and imesssge don't work if wrong bolt on? My memory is shot.

.... remove o replace with i 

[MI5]

Yeah that’s it mate.

[Martin-O2]

Hey @Anonymous are you able to provide some answers to the above questions? It would massively help us to get to the bottom of your issue.