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Serynr · ‎13-09-2018

I have a HTC One M8 and can’t get mobile data on it for using the internet while away from home. I have tried all the suggestions but still not managed it. Does anyone know how? I tried O2s new ANP list but doesn’t work. Thanx

Serynr · ‎21-09-2018

Hi, whatever i tried it didn’t work, so solved it by taking the chance to buy a new phone and no problems with the new one.

thanx for help

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MI5 · ‎13-09-2018

What type of tariff or contract do you have?
Is mobile data enabled and do you have any mobile data to use?
The correct settings can be found here for your apn.
http://www.geeksquad.co.uk/articles/o2-apn-settings

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-09-2018

See if this helps you

https://community.o2.co.uk/t5/Android/Connecting-Android-Phone-to-Data-Services/td-p/544202

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Serynr · ‎13-09-2018

I am on a monthly contract with o2, wifi works at home but not when i am out, tried to connect it with the list on Geeksquad but didn’t work.

MI5 · ‎13-09-2018

How much data per month and have you got mobile data turned on?
Do you see 3g or 4g on top of the screen?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Serynr · ‎13-09-2018

Just tried this and not working. Think i may go into The 02 shop and ask them, may save a lot of frustration.

Serynr · ‎13-09-2018

Mobile data says disabled, no 3g or 4g at top of screen.

Serynr · ‎13-09-2018

I have 1gb of data

MI5 · ‎13-09-2018

On the apn screen, did you tap the circle next to the O2 apn which should then turn green?
Also check settings to see if mobile data is on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎14-09-2018

Hi @Serynr, did you get a chance to try the latest suggestions above? It'd be great if oyu could let us know how you're getting on with this

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