Re: Mobile Wifi return

elaine62red · ‎10-06-2020

Hi Just wondering if anyone can advise please. Took out a 24 month contract for a Wifi dongle for my Daughter. Received 28th May but she has now changed her mind. She has used 6GB of the available 50GB/month. Can i return and cancel contract? Obviously happy to pay for usage up until now, thanks.

MI5 · ‎10-06-2020

@elaine62red

Yes, it can be returned within 28 days https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

Contact numbers Guide: Coronavirus Community Help and Support

The best number to call on appears to be 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

elaine62red · ‎10-06-2020

Thanks for your help. I will give them a call.

MI5 · ‎10-06-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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