Mobile Direct new contract prohlems

[Jes1969w]

Hi,

I bought a phone and o2 contract deal from mobile direct 2 weeks ago. They haven’t been able to set up my O2 account and claim that an IT system change at O2 is the cause of the problem. They say it’s a blanket issue between the, and O2 and can’t tell n it will be fixed.

i work in IT and taking two weeks to fix an issue like this sounds odd. Surely there are alternative ways to onboard new customers into O2.

Does this stack up ? Any ideas as to what is going on ? If this is true then it doesn’t reflect well on the O2 brand.

Best regards,

Jes

[Robean]

Hi, did you resolve this?

Currently been waiting 10 days.

[pgn]

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@Robean wrote:

Hi, did you resolve this?

Currently been waiting 10 days.

Did you read the advice above, @Robean?

[Robean]

@pgn 

Yes I've read through.

MPD say its a problem with o2 systems & apologise for the "slight" delay.

Am i best speaking with o2 or MPD?

[MI5]

@Robean 

I highly doubt you speaking to either will make the slightest bit of difference.

[Robean]

@MI5 What would you suggest? Wait it out & see what comes or cancel my upgrade & change network?

[MI5]

@Robean 

It's not going to happen quickly.

Get out within the 14 days if you can, or as you say, wait. But you might be waiting a long time.

[Sean19]

I'm in the same situation with MPD. Can I take out a new contract with o2 and swap my number over ,I know I've done it in the past   thanks 

[MI5]

@Sean19 

Currently, due to the different systems not talking to each other, the only way is to port out your current number and then port back into to your new contract.

[Sean19]

MPD have just emailed me to say its sorted 

[MI5]

Good to know 👍