Mistake spelling surname

[Anonymous]

I have sent email to 02 with attachment marriage certificate and been waiting for 2 weeks and then confirmed they let me know it had been updated and I checked online but devastated they misspelled my surname I use live chat to them demanding to change to correct surname they said I have to sent email again for what? It really annoying which is not my fault they misspelled it what should I do? Sent email again or ?

[Cleoriff]

@AnonymousI would send again. I know it's their mistake but they really need to get the info correct

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(HomePhone),T=HomePhone_Case,CASE=23722

[MI5]

Yea of course send it again.
If that's what they have asked for that's what you need to do.

[Bambino]

In the time it took the OP to post here they could have sent the email again.

[jonsie]

Rules and regulations I'm afraid. Common sense very much in short supply but apathy in abundance.