Re: Mistake spelling surname

Anonymous · ‎12-02-2017

I have sent email to 02 with attachment marriage certificate and been waiting for 2 weeks and then confirmed they let me know it had been updated and I checked online but devastated they misspelled my surname I use live chat to them demanding to change to correct surname they said I have to sent email again for what? It really annoying which is not my fault they misspelled it what should I do? Sent email again or ?

Cleoriff · ‎12-02-2017

@AnonymousI would send again. I know it's their mistake but they really need to get the info correct

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(HomePhone),T=HomePhone_Case,CASE=23722

Veritas Numquam Perit

MI5 · ‎12-02-2017

Yea of course send it again.
If that's what they have asked for that's what you need to do.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎12-02-2017

In the time it took the OP to post here they could have sent the email again.

I DO NOT WORK FOR O2

jonsie · ‎12-02-2017

Rules and regulations I'm afraid. Common sense very much in short supply but apathy in abundance.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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