Missold o2 sim only additional sim card

[phammond53]

I ordered a payg sim to leave o2 pay monthly due to cost. I received a call from o2 (sales) offering a £5 deal with 1gb data and unlimited calls and text which was matched to my requirements. After agreeing the deal I was told I would be sent a new sim and to call 202 to transfer my existing number on o2. Customer services said this is not the correct process and that I could not transfer my number to the new sim and package was not available on my old account. I had to cancel the new sim in the 14 day cool off period no problem but angry and annoyed with o2. Maybe I should port number to another provider and then port it back at a cost and inconvenience. How do I raise a complaint to prevent this happening to others?

[MI5]

@phammond53 

make a complaint

Customer Complaints Code

[Enlli · Accepted solution]

You can raise a complaint but it will still happen to others. That's how O2 rolls these days.

Complaints take around 8 weeks, whatever they say

https://www.o2.co.uk/how-to-complain

[MrRichAllen1976]

Due to the annoyingly incompetent call centre staff who don't even understand English most of the time IMO.