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04-04-2024 10:48 - edited 04-04-2024 11:35
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04-04-2024 10:48 - edited 04-04-2024 11:35
Is anyone else still having issues with a missing voucher code?
I bought the S23 256 GB base model back on 30/09/23 with the earphones being the final deciding factor.
I've contacted O2 3-4 times through their phone line for them to say I should wait a week for the code, I got a more concrete answer back in early February saying they were "currently working through August's orders". On top of countless times through their labyrinth of a chat service when contacting an agent tells me they're going to "put me through to someone" which just puts me back to square one of trying to reach someone, I've emailed their complaints department twice with no response (even checking junk).
I'm really disheartened with the dire communication on the matter with nothing being clear as to what's happening. it's been half a year since the purchase and I just feel left in the dark on the matter with it feeling like a con. If O2 cannot follow through on an offer, why even bother offering it in the first place.
Edit: I've also contacted through their Instagram account to be told you will receive a code ASAP which was just over a week ago.
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on 04-04-2024 11:52
Thanks for the tag @Cleoriff
@ElliottS Please drop me a PM with your mobile number and I'll get this checked out 👍
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04-04-2024 11:10 - edited 04-04-2024 11:10
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04-04-2024 11:10 - edited 04-04-2024 11:10
A search of this Community will reveal there have been quite a few people in your situation
All we know as customers is in this guide.
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on 04-04-2024 11:26
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on 04-04-2024 11:26
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on 04-04-2024 11:52
Thanks for the tag @Cleoriff
@ElliottS Please drop me a PM with your mobile number and I'll get this checked out 👍
Contact us on Social Media: Facebook // Twitter // Instagram
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on 04-04-2024 12:39
Thank you all for your speedy input! I have contacted Dave now.
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on 06-04-2024 11:25
Did you get this resolved? I'm in the same position with no responses to complaints either. So disheartening
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on 06-04-2024 17:42
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on 06-04-2024 17:42
@Loulou6 wrote:Did you get this resolved? I'm in the same position with no responses to complaints either. So disheartening
Sounds like the guide Guide: Gift with Purchase has not been helpful, so the last avenue of help here on the Forum is @Dave-O2 - he will be back on Monday, so look out for a message here from him asking for more info via the Forum Private Messages feature, @Loulou6 - good luck!
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on 08-04-2024 12:55
Thanks @pgn
@Loulou6 I have your PM and I'll be in touch as soon as I can 👍
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on 19-04-2024 16:23
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on 19-04-2024 16:23
I'm in exactly the same boat, formally complained, even got email saying to contact Ombudsman if I wanted! So not happy with o2
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on 19-04-2024 16:27
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on 19-04-2024 16:27
Guide: Gift with Purchase has all the accrued offers and info if that helps, @Roys_710 - if not, who to contact is in there too. Good luck!