Solved: Mislaid WIFI Hotspot Device

LondonLadTG · ‎15-03-2018

I have lost my Wifi hotspot device and am not abke o use my mobie broadband. Am i abke to get a relacement device and sim and if only sim - can I use an old phone to use the data package? Maybe I should just upgrade this line?

MI5 · ‎15-03-2018

O2 will replace your sim for free but not the device unless it’s insured.
Yes, you can use an old phone to provide the hotspot.
Maybe you’d like to report it lost to o2, if so, help here https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-03-2018

O2 will replace your sim for free but not the device unless it’s insured.
Yes, you can use an old phone to provide the hotspot.
Maybe you’d like to report it lost to o2, if so, help here https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎19-03-2018

Hey @LondonLadTG, sorry to hear that you've lost the device. 😞 Please do let us know how you get on with this and if you've had any progress since you last posted?

O2

Mislaid WIFI Hotspot Device

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Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade