Hello, hoping someone can advise. I have had a bit of a nightmare trying to transfer my PAYG sim to Pay Monthly.
For background, last week I moved my Giffgaff number to O2 PAYG but changed my mind and wanted to move to a Pay Monthly plan (I had misunderstood that the PAYG rolling plans including roaming in Canada where I will be for a long visit soon).
Anyway - I have had several calls with O2 to try and migrate my number to the new PAYM sim card but passed around as they said I was a 'legacy' number, I'm not sure why as I haven't been on O2 before (literally only a few days!)
This morning someone eventually said they had completed the form to migrate the number and it would take 24-48 hours. However, about 10 minutes after I hung up, my current PAYG sim card (e.g the number I want to keep) disconnected so I can't make calls/texts. It has not migrated to the new Pay Monthly SIM.
Has something gone wrong or is this just the normal process? I was under the impression there would only be a few minutes between the old sim disconnecting and the number appearing on the new sim, but does this suggest I'll be without service for 24-48 hours? Could it have just started almost-instantly or is that too much positive thinking on my part?
Thanks
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