Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Phone bill

Hi can give me a call urgently please. 

Tasheem by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! pay monthly phone deals for international students

Hi! I am an international student and I moved to UK 3-4 months ago. I want to make a phone deal, I mean to pay monthly for both a phone and the card. I tried to do it but a previous uk address is needed. As an international student, I don't have. Wha...

vasiliki by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Transfer of old number to new provider

Does anyone know how I transfer my old number to my new provider, O2. I gave them the PAC when I ordered the phone

Lynne08 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! bill

can i ask for the price of the for the phone contract, the apple whacth and both insurance and the extra disney

Isabel29 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Not registered on network

Just received a new Samsung s21 5g. I've transferred all the data from my old Samsung, requested the sim swap but neither mobile is working for calls or messages. My old Samsung connects to WiFi at home ; the new one won't. Both phones saying "not re...

Maglil55 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! iPhone 13 Stock

I placed an order for the iPhone 13, the site still says there is stock but I got an email saying it’s actually out of stock. Do you know when the restock will be and when I can expect my order?

Aimee11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgraded

Hi I just upgraded it said it was in stock then had email out of stock what happens now

tracybri by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 4g

My network mode is showing 5g/LTE/3g/2g ( auto connect) no sign of 4g . My mobile data speed is abysmal ( wales ) 1.5 my at the most . Are the settings correct . Any help would be greatfully accepted . Phone is S21 5g ( I know I can't get 5g but can ...

Steven827 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Change payment date

I would like to change my payment date please

Mike97 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade phone not delivered

I ordered a new phone which was due to be delivered by DPD on 9th Dec before 10:30am (I paid extra for this). The phone was not delivered, but instead sent to a shop. I have been on holiday since 9th Dec and the phone has now been returned to you. Ho...

AM77 by Level 1: Joiner
  • 1 replies
  • 0 kudos