Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

What do I do

Hi so I’ve ordered a iPhone 12 Pro from an upgrade yesterday. When I chose the phone they said it was in stock and now I received an email to say it is out of stock. What do I do? How long will I have to wait? I need a handset this week. When will I ...

Resolved! Paying of device plan

Hi everyone I am looking to pay off my device plan at end of the year now. But I can see a upgrade option when I go to my device and if I pay it that way and upgrade to sim only from my device what happens to my airtime plan will that change or will ...

Resolved! Split account

Good Evening,I currently have 2 mobiles associated with my account. My daughter who has one of the mobiles has moved into her own house and wants to transfer the mobile across to her, retaining the tariff and the mobile number. How do we initiate thi...

Monty1958 by Level 1: Joiner
  • 1 replies
  • 0 kudos

My number comes up as private when I call my contacts

I've recently come to O2 from Giffgaff and ported my number across. However I noticed that when I call my contacts, my number comes up as private. I'm on a OnePlus 5. I contacted Live chat with O2 and tried the suggestions below which didn't work:res...

Resolved! 4G Coverage becoming real slow

Hello, I was not sure where to post this so sorry if it is in the wrong section but for a while now the O2 4G internet is getting slower at my work to the point of it being super slow/unusable, it was not always this way so can someone please inform ...

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Chris_S by Level 1: Joiner
  • 17 replies
  • 0 kudos

Resolved! Reconnect

I have just paid my bill however my lines have not been reconnected what do I do

Resolved! Billing

Hi, Can you please check notes in my account clearly , I got an email from you guys on 26/06/21 regarding that tariff is getting changed please contact O2 to end up your contract with no termination fee like this , I called O2 and I informed to end u...

Resolved! Cancel recent order

Hi, I recently upgraded my contract but selected the wrong duration as I wanted a 18 month contract but when I selected my phone the contract changed to 36 months and I did not realise. please can you cancel my order as soon as possible?

Resolved! More data

Can I pay data on pay monthly 

Carol1961 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Invalid SIM card error message

I have changed from PAYG to PAYM. At the same time I changed phones from a Samsung 7 to an older Samsung phone. I was given a new number with the PAYM contract but opted to keep my old number, going through the steps on the O2 website to do so. The c...

TJS1 by Level 1: Joiner
  • 3 replies
  • 0 kudos