Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Where do I find my account number?

I'm looking to amend my security details and can't see my account anywhere on the app. Does anybody know where it is? Thanks

Resolved! Could I upgrade my phone early please

Hi could I upgrade my phone early with the plan I took out please

Resolved! Outstanding bill

HiI have recently seen a default on an old o2 phone account for an outstanding amount of £9.00 could you please clarify if this is correct and if so tell me where it is from and how to clear the debt. I believed that when I left o2 everything was pai...

Resolved! more data

Can I add more data for a few days only

how to contact 02

Is there any way to communicate with 02 that does not mean sitting on hold for an hour? I am in the US and have been trying to cancel an old line for weeks but it is impossible to get to speak to anyone. I cannot sit on hold for an hour at internatio...

Can not access my O2 app

I can not access to my O2 account

Resolved! Cancelled contract

I called 202 last Wednesday to cancel my contract and leave O2 to go to another provider, the person on the phone said I would receive an email and my contract was cancelled. I haven't received anything, please can you confirm it is cancelled. I have...

Resolved! Potentially fraudulent bill letter

Hi, I've just received a letter through the post, claiming to be from O2. It is addressed strangely (using the first and last letter of my first name in the initials), is for an odd amount (£6, when my usual bill is around £15) and has a cheque slip ...

Resolved! Emoji and sms

Do I get charged for receiving or sending emoji via sms?

Resolved! Bill installments

Hi guys,I can't talk with any O2 advisor because they are very "busy" all the time.I have a question and maybe somebody can help me with an answer: Would I be able to pay in installments without my services being restricted?Thank you.

O2

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