on 27-03-2020 07:59
on 27-03-2020 08:02
Best bet is to contact Microsoft directly https://www.microsoft.com/en-gb/about/contact/
Veritas Numquam Perit
on 27-03-2020 08:03
If you can't see it on your account are there any other MS accounts linked to yours?
If not, you'll have to contact customer service Guide: How to find help & contact O2