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Microsoft charge for an app I do not have

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Chris0878
Level 1: Joiner
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‎04-10-2023 08:38

‎04-10-2023 08:38

Hi ,I keep getting charged £12.99 for a Microsoft app that I haven't ordered
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Cleoriff
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‎04-10-2023 08:47

‎04-10-2023 08:47

@Chris0878 

You need to contact Microsoft.

https://support.microsoft.com/en-us/contactus/ 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 126766 Posts
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‎04-10-2023 08:47

‎04-10-2023 08:47

@Chris0878 

You need to contact Microsoft.

https://support.microsoft.com/en-us/contactus/ 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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‎04-10-2023 09:19

‎04-10-2023 09:19

@Chris0878 

It's your monthly X Box live payment.

https://support.xbox.com/en-GB/help/subscriptions-billing/browse

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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