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Merge Calls on Samsung S20+

PChudoory
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on ‎31-03-2020 20:41

on ‎31-03-2020 20:41

I want the ability to merge calls on my Samsung S20+. Does this have to be done via the O2 Customer Service?
To be clear merge calls is where I call one person - put them on hold - I then call a second person and merge the calls so all three people can talk simultaneously.

 

Will I be charged for this service?

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MI5
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‎31-03-2020 20:46 - edited ‎31-03-2020 20:47

‎31-03-2020 20:46 - edited ‎31-03-2020 20:47

@PChudoory 

Yes, it needs to be enabled on your account. 

Charges here https://community.o2.co.uk/t5/Apple/Merge-Calls/m-p/1107340#M159359

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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PChudoory
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on ‎31-03-2020 20:58

on ‎31-03-2020 20:58

Thanks @MI5 will call the O2 Customer Service to get this enabled on my account.

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