Money grabers

[Sherthelock]

If you want a new contract they answer if you want to leave they answer if you want help with an existing contract they don’t answer money grabers that’s all they care about

[jonsie]

Fair enough but have a good rant. Customer service is almost non existant at the moment as they have been decimated by virus sweeping the country. Those left are doing their best in very trying circumstances.

[O2Heather]

Hi sherthelock. Sorry for the delay in response time. As you can understand with the current situation, our response times are longer than usual. However, what is it you’d like help with, with your existing contract ?

[jonsie]

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@O2Heather wrote:
Hi sherthelock. Sorry for the delay in response time. As you can understand with the current situation, our response times are longer than usual. However, what is it you’d like help with, with your existing contract ?

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I'm thinking difficulty paying bill?

[O2Heather]

The best time to call payments is now until they close. However, please be patient as they’re busier than usual.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[Missjojoh]

I've been trying this number since 8am and I've not once even managed to get into a queue of any sort, the automated system just cuts me off. While we all appreciate and understand that theres less staff etc, people are trying to get through to sort out payment arrangements etc and are worried their services will be restricted due to late payments etc which is especially stressful due to not being able to see families etc. Can o2 not offer an across the board grace period of 7-14 days so people who are struggling can be sure they will not lose their services for that time period at least? By doing this surely that will lessen the volume of calls to customer services and make staffs lives easier as well?

[MI5]

Makes sense to me.

[Cleoriff]

I agree. It would stop all this worry and concern at this godawful time.

[jonsie]

And there you have it. The problem. It makes sense...

[Missjojoh]

I would say over half the calls are probably regarding billing concerns, just think it would save both customers and staff unneeded extra stress