This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Media Message

Go to solution
Anonymous
Not applicable

on ‎20-03-2017 11:29

on ‎20-03-2017 11:29

Can someone explain what a media message is and why I hae been charged.  Im not too sure

Message 1 of 6
5,567 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
gmarkj
Level 66: Unequalled
  • 12335 Posts
  • 95 Topics
  • 1146 Solutions
Registered:

on ‎20-03-2017 11:37

on ‎20-03-2017 11:37

Media messages are messages that contain some form of media - picture normally but could be video.
They also appear if (when) you send a text but use a number of emojis (smiley faces).
You would be charged as they are not part of any allowance.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 4 of 6
5,559 Views
0 Kudos
5 REPLIES 5

Go to solution
Anonymous
Not applicable

on ‎20-03-2017 11:36

on ‎20-03-2017 11:36

its usually a picture message - also known as a Multimedia message or MMS

 

 

Message 2 of 6
5,562 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 146708 Posts
  • 636 Topics
  • 28245 Solutions
Registered:

on ‎20-03-2017 11:36

on ‎20-03-2017 11:36

See help here https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 6
5,560 Views
0 Kudos

Go to solution
gmarkj
Level 66: Unequalled
  • 12335 Posts
  • 95 Topics
  • 1146 Solutions
Registered:

on ‎20-03-2017 11:37

on ‎20-03-2017 11:37

Media messages are messages that contain some form of media - picture normally but could be video.
They also appear if (when) you send a text but use a number of emojis (smiley faces).
You would be charged as they are not part of any allowance.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 6
5,560 Views
0 Kudos

Go to solution
Cleoriff
Level 94: Supreme
In response to gmarkj
  • 124145 Posts
  • 828 Topics
  • 7513 Solutions
Registered:

on ‎20-03-2017 11:54

on ‎20-03-2017 11:54

Or a long text which exceeds the 460 character count for SMS.

If you go over that by sending a long text...it will convert to MMS. All explained in the guide above.

Veritas Numquam Perit

Girl in a jacket
Message 5 of 6
5,551 Views
0 Kudos

Go to solution
Cleoriff
Level 94: Supreme
In response to Cleoriff
  • 124145 Posts
  • 828 Topics
  • 7513 Solutions
Registered:

on ‎20-03-2017 12:58

on ‎20-03-2017 12:58

I have run out of edit time for the above post. Apologies it should have read 480 characters (3x160)

Veritas Numquam Perit

Girl in a jacket
Message 6 of 6
5,527 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top