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Level 1: Joiner
Posts: 1
Registered: ‎15-05-2014

Mast not working

Hello,

 

It shows that the mast in my area is no working. Should i not be elegable for some compensation. I am paying for a service that is not working.

 

 

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Posts: 94,259
Topics: 541
Solutions: 12,007
Registered: ‎04-04-2012

Re: Mast not working

@Sonal 

You will need to speak to customer service regarding compensation but O2 will never give out timescales for repairs as there are many factors that can effect timing.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 64: Magistrate
Posts: 13,400
Registered: ‎31-03-2010

Re: Mast not working

@Sonal O2 don't guarantee 100% uptime. No network will. It's in the Terms & Conditions. There's no point in asking for compensation unless you've been without service for a considerable length of time, and even then they'd probably only throw you a crumb.

I DO NOT WORK FOR O2



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Community Manager
Posts: 6,611
Registered: ‎18-02-2016

Re: Mast not working

Let us know how you get on with this one @Sonal and if you have any other questions give us a shout. slight smile

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