Mast issues ; ongoing fault

[Anonymous]

I'm having an ongoing fault with o2 in that the mast is down!

I first reported this issue on the 5th October.

Since then, I've had further updates on ;

12th October

18th October

25th October

1st November

14th November

28th November

12th December

10th January

All these updates state that they are st ill looking into the issue and will be in touch soon. I've now been told to wait until 24th January for a further update.

I have had my airtime credited for this month however complaints are unwilling to do anything until the 24th and I've to hang off until then. So it's going to be at least another week with no service!!

[Cleoriff]

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@Anonymous wrote:

Ah so that will definitely be complicating things then 😞 

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Yes....but still means you are without the service you are paying O2 for. Having issues since early October is no joke...:smileysad:

[MI5]

Absolutely. Hit them for decent compensation for it.

[Anonymous]

Complaints wouldn't do anything but standard Customer Service has agreed to credit this months airtime at least. Least something has been done in the meantime

[Anonymous]

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@MI5 wrote:

The faulty mast is actually a Vodafone mast with an O2 repeater on it so O2 will be waiting for Voda to fix it anyway.

CTIL 123223 OVERTOWN
(0.203000 km from ML20QL)

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Sorry to hijack.. where can we get mast data from?

[MI5]

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@Anonymous wrote:

Sorry to hijack.. where can we get mast data from?

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You almost guessed it

mastdata.com

[Anonymous]

Just an update for you all.

Esclated Complaints have gotten back in touch with me today.

They are unable to uphold my complaint as their terms and conditions state that they are unable to "guarantee a fault free service" and because I've had credits applied to cover the issues.

I would need to pay the device plan in full to leave the contract

[Anonymous]

And now the complaints specialist dealing with the case is being unresponsive.

I was previously told it should be sorted by the 24th. That's now passed and still no fix..... having to fork out a lot of money for this contract and a PAYG sim. All well and good them giving me credits to cover the downtime but it doesn't solve the fact I've a barely working service.

Looking at my usage since October ;

October ;
54mb out of 20gb
0 minutes used
No texts

November ;
18.2mb of 20gb
9 seconds of calls
0 texts

December ;
92.7mb of 20gb
53 seconds of calls
0 texts

I just either want it to work the way it should or be allowed to walk away however none seems an option at this stage.

[jonsie]

Have you tried Resolver? You may get a better result with them and they are usually much quicker. 

Other than that it would seem your only recourse would be the Ombudsman or taking legal action if you can't afford or want to pay off the contract. Hope you get somewhere whatever option you decide on. I wish you luck.