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Level 1: Joiner
Posts: 3
Registered: ‎22-06-2015
Accepted Solution

MMS

Not sure if I'm posting in the right place but anyway...

I sent an MMS text to someone in my contact list today and they received the image and accompanying text that I sent them. However, this came from a totally unknown number that wasn't my own. My contact sent a reply back assuming I had a new number and got the response 'Who is this?'

This is very strange as I haven't changed my number and since then my text messages have been going through normally to this contact.

I did a live chat and got told this was impossible (quite patronising), so I rang O2 and the person helping me had no idea what I was talking about.

Anybody had a similar experience? Should I be worried about security? Or is this just a one time error that happens from time to time?

Would appreciate any answers.

Thanks!
Posts: 83,213
Topics: 577
Solutions: 4,092
Registered: ‎04-01-2009

Re: MMS

Obviously this shouldn't happen. Have you changed sim card at all? What phone do you have?

Level 1: Joiner
Posts: 3
Registered: ‎22-06-2015

Re: MMS

Thanks for your reply.
I haven't changed my sim/number in years and I am using a Samsung Galaxy S8.
Very strange! First time this has happened.
Posts: 114,167
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: MMS

I guess an old sim might give issues.
You can get a free replacement sim in any O2 shop, otherwise it will have to go down as an unexplained mystery!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 83,213
Topics: 577
Solutions: 4,092
Registered: ‎04-01-2009

Re: MMS

A mystery yes, I can't think of anything to cause this on the S8 which is why I asked if @Trex812 had changed sim card.

Posts: 114,167
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: MMS

I can't think of any reason why it would happen either.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 3
Registered: ‎22-06-2015

Re: MMS

Thank you, both of you.
I'm hoping it was just a one time error (maybe an issue with my service provider?) and no security has been compromised!
I will look into getting a replacement sim just to be sure!
Posts: 114,167
Topics: 569
Solutions: 15,377
Registered: ‎04-04-2012

Re: MMS

Hope that sorts it for you but I certainly wouldn't worry about any security issues.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)