Cookies on O2

We use cookies to help you get the best experience from our site and show you more relevant products. Carry on browsing without changing your settings if you agree to our use of cookies. See our cookie policy and find out how to manage cookies. The cookies we use include analytics and advertising cookies.

Welcome to the O2 Community

 
Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Level 1: Joiner
James77
Posts: 2
Registered: ‎11-07-2019
Accepted Solution

MMS Help for kids phone

on ‎11-07-2019 12:14

I have just brought my daughter a phone and she sends endless picture and emjoi messages to her freinds. I have just realised that MMS are not included in her plan (Unlimited min and texts) but looks like 55p per MMS which will cost me a fortune. I will encourgae her to use Whatsapp however is there a way of blocking her sending anything that is going to cost me additional to the £35 that i pay. 

 

I basically want to put a block on things so the bill will never be more than that?

 

TIA

Report Content
Message 1 of 7 (181 Views)
Reply
0 Kudos
Highlighted
Level 29: Intuitive
PhoneChanger
Posts: 1,224
Registered: ‎02-07-2013

Re: MMS Help for kids phone

on ‎11-07-2019 12:27

When you take out the contact you can put on a spend cap (or if you didn't do it at time of purchase, contact O2 who can apply one for you, this will ensure once you reach your requested limit they will not be able to go over)
Report Content
Message 2 of 7 (178 Views)
Reply
0 Kudos
Highlighted
Level 29: Intuitive
PhoneChanger
Posts: 1,224
Registered: ‎02-07-2013

Re: MMS Help for kids phone

on ‎11-07-2019 12:28

Set it as £0 and they will not be able to make any chargeable MMS messages
Report Content
Message 3 of 7 (177 Views)
Reply
0 Kudos
Highlighted
MI5
Posts: 103,921
Topics: 552
Solutions: 13,432
Registered: ‎04-04-2012

Re: MMS Help for kids phone

on ‎11-07-2019 12:33

@James77 

Help on spend caps here https://www.o2.co.uk/help/account-and-billing/spend-cap

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 4 of 7 (171 Views)
Reply
Highlighted
Community Manager
Community Manager
Marjo
Posts: 7,430
Registered: ‎23-07-2014

Re: MMS Help for kids phone

on ‎12-07-2019 13:13

Hey @James77  Smiley Happy Happy Friday!

Let us know if you got all the information you were after, or if you need anything else?

 

Cheers guys for your help @MI5 , @PhoneChanger ! thumbsup

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Report Content
Message 5 of 7 (137 Views)
Reply
0 Kudos
Highlighted
Level 1: Joiner
James77
Posts: 2
Registered: ‎11-07-2019

Re: MMS Help for kids phone

on ‎15-07-2019 09:27

Thanks all sorted now!

Report Content
Message 6 of 7 (119 Views)
Reply
Highlighted
MI5
Posts: 103,921
Topics: 552
Solutions: 13,432
Registered: ‎04-04-2012

Re: MMS Help for kids phone

on ‎15-07-2019 09:36

You're welcome Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 7 of 7 (117 Views)
Reply
0 Kudos