Lost phone help

[Marshallmk]

So I lost my phone yesterday, it is fully insured etc but in order to make a claim I must provide a police reference number however my local police station is telling me they don't deal with lost phones anymore and I need to contact my provider? I would appreciate any help on this matter as I'm kind of at a loss as with what to do and the O2 online chat appears to no longer be on the website 

[MI5 · Accepted solution]

@Marshallmk 

Guide: Lost or Stolen O2 Device? - How to Report it 

[O2James]

Hi,

Do you have insurance on your device? If so use this link to email the insurance form

INSURANCE CLAIM FORM
You normally have to ring O2 Customer services however your best bet would be to print out a claims form and email it across. form link is https://www.o2.co.uk/sites/default/files/2017-04/o2insurance_claimform.pdf

[Marshallmk]

Thanks for.the replies, I currently have no telephone available and when I did manage to call my local police station all I got was a.message saying they are currently only taking emergency calls so I'm confused as to what I should do, appreciate all help 

[Marshallmk]

So my problem is getting a reference number for the claim

[Cleoriff]

@Marshallmk 

Follow the advice in the link given by @MI5 

I'll repeat it here

Guide: Lost or Stolen O2 Device? - How to Report it 

[Cleoriff]

@MarshallmkYou don't need a reference number! Read the guide and follow the instructions please.

The police no longer deal with lost and stolen phones.

[Marshallmk]

Thanks again I can't seem to get any access.to live chat, I've used it before but the option is no longer there I believe, and I have no phone access immediately available, sorry again but I'm not the greatest with things like this 😆

[Cleoriff]

@Marshallmk 

LIVE CHAT are are closed due to the pandemic. Please call using the numbers in the link

Some more here for you to try

Guide: Coronavirus Community Help and Support 

Or try Skype. Also in the link above.

[Marshallmk]

Ah I thought so, I guess I shall try to.call on a friends phone tomorrow morning, thanks again