Lost my sim card

[Anonymous]

Ive lost my sim card when taking it out of my phone, i need to get a new one and de-activate the one i have lost! How can I do this?

[Cleoriff · Accepted solution]

Hi @Anonymous You need to contact CS as soon as possible. http://www.o2.co.uk/contactus

[Cleoriff]

They will put a bar on your account..to ensure you don't get charged for unwarranted use...though not sure if you lost it in your home or outside...?

http://www.o2.co.uk/help/phones-sims-and-devices/lost-or-stolen-device

[jonsie]

Stay on the phone through all the options until you get to the lost/stolen right at the end. Once they block the account you will have to call them again after you receive the new sim to get the block removed.

[MI5]

As soon as you do a sim swap the old sim will be disconnected, so if you can get to an o2 shop they will give you a new active sim immediately which will save the hassle of barring and unbarring your account etc.

[Marjo]

Hey @Anonymous How did you get on with the SIM in the end? Did the above advice help you out?