Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim CArd

I took out my contract last September and didnt activate the new number. Does the sim disconnect after a certain period of time as I tried it yesterday and it said no service?Many thanks

Resolved! Second credit check due to 1st handset being incorrect

I sent a handset back as it was incorrect. I've now applied for a new contract as they have received my handset and cancelled the first account. How will I know if th 2nd credit check was successful?I've paid for delivery tomorrow, will I know tonigh...

Sim Swap keeping same number

Hi. I received my new phone yesterday LG G5 (nano sim). It was a pre order through o2 online. I requested to keep same number. My partner set up phone for me and put in new sim before I went online and set up a sim swap. All good until stage 3 when i...

Resolved! Changing Account Name

Hi - I want to change the name & bank details on my phone, essentially transferring the number to my partner, can anyone tell mw know to do this? Thanks

Whos on the 30Gb tariff is it worth it?

Thinking of joining the 30 gig tariff with the iPhone 6s Plus but would like to know is it really worth it what are the pros and cons?

Resolved! o2 Open code applied but where do I see the discout?

My sister works for the NHS and got a 30% off refresh tariff code which she could share. I applied it via text and received a tex back saying it had been applie to my account. When I look in my account where the bolton things are t says 30% o2 open b...

Resolved! RECEIVING CALLS IN AUSTRALIA

My boyfriend called me from the UK while I was in Australia, we are both 02 customers. His bill is normal - mine is over £500. Surely this can't be right. How can I be charged for calls I didnt make????Lisa

Address link

Well Done 02 for linking me to an address 6 years ago that ive had no connection with in the past and never likely to in the future.Ive been in touch with the CRA about it and theres an email on its way to the relevant department at 02.I hope theres ...

Resolved! Got a sim swap in store yesterday - Not working?

Hi, My phone got stole this week. Yesterday I went and got a new sim in store with my original number, they said it would usually take 24 hours to complete. I put the sim in my new phone tonight and its recognising that its o2, and giving me signal. ...

Large bill for daughter's phone

My daughter makes very few calls and stays well under her allowance. Unfortunately she called someone for a few minutes and left the phone on. We now have a bill of £75 for a 5 hour phone call. O2 won't refund but surely as it was a mistake and not c...

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