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on 30-09-2024 09:59
Hi there
I've recently lost my job, I have a 5 year old daughter to take care of and a home to pay for, I currently have 3 lines open for my family with o2, the monthly bill equates to approx £140 a month, which I've had no trouble paying since opening them.
However I have recently lost my job and I am trying to restructure my finances to get by, what are the consequences of no longer being able to pay my bill? I understand my credit will get affected, is the balance transferred to a 3rd party who I can them setup a much lower payment plan with?
Thank you.
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on 30-09-2024 10:08
You need to contact O2 urgently to find a suitable agreement.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
Guide: How to find help & contact O2
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on 30-09-2024 19:25
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on 30-09-2024 19:25
Thank you
Do you know if the sim card just gets blocked or does the handset get an imei block too for non bill payment?
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on 30-09-2024 19:26
Just your account gets blocked.
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on 30-09-2024 19:34
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on 30-09-2024 19:34
It might be worth asking o2 to move your plan to an essentials plan which is £10 per month
https://www.o2.co.uk/essential-plan
And working with o2 to come up with a payment plan for the device plans...
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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on 30-09-2024 19:41
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on 30-09-2024 19:41
Is this 100% correct?
It's the device plans that I would struggle pay off as opposed to the actual tariff plans, and I'm worried about them being imei blocked as my son uses one of the phones and my wife the other...
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on 30-09-2024 19:42
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on 30-09-2024 19:42
It's not the tariff plans I'm struggling with, it's the actual device plans, as I believe they are two separate agreements
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on 30-09-2024 19:47
If you default on the device plan, O2 will just sell the debt to an agency who will then chase you for payments.
You could also setup a payment plan then if not initially with O2, but that would impact your credit score.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 30-09-2024 21:23
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on 30-09-2024 21:23
Ok thank you. I was speaking to an agent on my o2 who said the sim and device may/will both get blocked for non payment of bill.
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on 30-09-2024 21:34
Sim first and then phone if two or more payments are missed

