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Loss of voice services

SimonGary
Level 1: Joiner
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I was in the middle of a conversation and suddenly lost voice services on an IPhone 11
I have turned off local wifi and have 4G available
I tried dialling out but couldn’t connect to another phone.
I also tried dialling into my mobile phone and couldn’t connect.
I have SMS available
What’s the problem?
Message 1 of 15
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14 REPLIES 14

Thompo
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Message 11 of 15
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jonsie
Level 94: Supreme
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Keep you eye on the status page

https://status.o2.co.uk/

 
We’re aware of an issue. Our technical teams are investigating. We apologise for any inconvenience. Updates will be shared here as soon they are available.
Message 12 of 15
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madasaf1sh
Level 77: Grand Master
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o2 wont comment on the issue, or what the cause is.
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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 13 of 15
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SimonGary
Level 1: Joiner
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Must be something going on with the network or mast somewhere as I now have voice back, thanks for the resonses
Message 14 of 15
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Marjo
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Hi guys, 

Latest update: the incident which impacted some voice calls earlier today has now been resolved and we are seeing service levels return to normal. Our technical teams are continuing to monitor the situation.

We apologise for any inconvenience.

Message 15 of 15
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