Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New number

I would like to request a new number but can not find his to do this snd calls are not been accepted

Apple Watch declined

Hi, I recently applied to have an Apple Watch added to my account but they want me to pay a big deposit. I think my account is in good standing and have demonstrated I can pay the bills fine even with added extras. Do you think I could appeal this th...

Sim Swap without text verification but email

My old phone is damaged and I need to sim swap from 7 to 11. Can I verify through email instead of text? There must be a way because if the phone was lost an alternative solution would need to be used

Resolved! RECENT MOBILE BILL

I received my bill yoday. I usually pay around £12 per month but this month my bill is £123.21. I don't know why there has been such a large increase. OBbviosly I am not happy with such a large bill. Please explain why it has gone up so much Regards ...

Resolved! Bolts On

I have started the bolts on but I don't want it from the next month and I don't know how to stop it. So if somebody can help it would be a great help. Thanks

Resolved! How can I contact O2?

How do you get to speak to someone? Nigh on impossible -- I called O2 and get told there's a wait of up to 15 minutes and then shortly after get told "bye" and the phone's dead! Alternative 0800 0901808 number on website is no longer operating ... yo...

Resolved! Claiming free watch with Samsung galaxy 29nplus

Hello.. I'm hoping someonr can help me. I started a monthly contract with o2 this week and selected to have the free watch too. I have received my phone and called o2 regarding the watch.. they said it isn't anything to do with them and needs to be c...

Resolved! My phone bill

Unfortunately at the moment i am unemployed due to COVID-19 I can 50 on 21 off July as I am only on universal credits please ring me on [personal details removed] as I cannot get through to any to discuss this

Resolved! Bill payments

Hi. Does anyone know if there is a problem with online payments

Data usage not showing

My data usage is not showing on the app or in my account. Is anyone else experiencing this issue? And does anyone know how to resolve it?

O2

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