Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrading

I Need to upgrade my phone. The o2 refresh deal I’m being offered only offers 1gb of data or 90 of data and I wanted 5. So I’m just wondering if there is anyway of upgrading and getting the 5 instead of the other ones or would I have to start a new c...

Resolved! 5G Sim in a 4G phone

Hi, I was wondering if a 5G sim will work in a 4G phone. ThanksKamal

Upset

My contract ran out in October or November 2019. I feel ripped because im still being charged just under £40.and only get 2gb a month. Is their a way of getting a refund

Resolved! Failed Sim Swap

Hello!I have moved my PAYG number onto PAYM 2 days ago. My pay as you go sim completely lost signal on Thursday, around two hours after I completed the swap. My pay monthly sim also lost signal, but despite numerous restarts of my iPhone XR, attempti...

Receipt for iphone

I need a copy of my receipt for my iPhone it is not attached to the email. My insurance company need it. I have tried the automated O2 system but it was a waste of time I need it urgently. Can anyone help?

Resolved! Bolt on added but not showing on account

I've added a one off 1GB bolt on. Bot showing on account but have confirmation.

Charged me extra

O2 charged me for my normal uk call as I have unlimited call tarif.I called to sort out , she said we give you credit next bill but they didnt .Why charge me extra ? On my April bill....

Resolved! Incorrect extra%20has%20been%20set%20up

O2 have set up my contract with the incorrect extra - Macafee instead of Audible - I have not actibated it - can it be changed?

Google Phone

Have O2 stopped using Google phones? Looks like need to move back to 3. The O2 website really poor now with no live chat or contact page

Something went wrong - Upgrade

Good morning, Yesterday i attempted to upgrade my current phone to the oppo find x2. Went through the whole process through the MyO2 app. O2 even offered to pay off my last £44 to upgrade early. As i said, went through the whole process, recieved my ...

O2

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