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Level 1: Joiner
Posts: 1
Registered: ‎20-11-2018
Accepted Solution

Loss of phone and Sim card

[ Edited ]

I have SIM only contract for my wife's mobile,no [removed]. We have lost the phone and have made any call for at least 10 days . We need a replacement SIM card.

can you help?

Level 19: Quirky
Posts: 1,154
Registered: ‎22-04-2017

Re: Loss of phone and Sim card

If remove your number as this is a customer to customer forum you can go into an o2 store to get new SIM card and ask to remove the block that would be on account you could try online chat or call o2.co.uk/contactus
Posts: 82,736
Topics: 576
Solutions: 4,027
Registered: ‎04-01-2009

Re: Loss of phone and Sim card

Anonymous
Posts: 0

Re: Loss of phone and Sim card

@Suresh Did you report the phone as lost? Any calls made before it was reported will still be chargeable 

Level 69: Guiding Light
Posts: 16,268
Registered: ‎31-03-2010

Re: Loss of phone and Sim card

@Suresh You need to report the phone and sim as lost to O2 and you should also report it to the police with the phone's IMEI if you have it. If you haven't reported it within 24 hours any charges will be your responsibility.

I DO NOT WORK FOR O2



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