Solved: Live Chat support

Anonymous · ‎18-11-2016

I've just tried to get copies of previous bills as I had to change to another provider as my signal was so bad in my new house. What a dreadful service, very slow and when I didn't respond quickly enough as I though the conversaiton was finished, the person disapeared. Now I don't know if I'm actually going to get the copies of the bills I need (which they insisted on sending by snail mail) or not.

Tried phoning but there's a 45 min waiting time!!!

How can I communicate with this very large communications company without it being such a ball ache!!!

MI5 · ‎18-11-2016

All contact details are here http://www.o2.co.uk/contactus but it's only what you've tried so far I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-11-2016

All contact details are here http://www.o2.co.uk/contactus but it's only what you've tried so far I'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-11-2016

You could try this...usually a faster response....

http://www.o2.co.uk/mobile/chatnow

Veritas Numquam Perit

MI5 · ‎18-11-2016

@Cleoriff wrote:
You could try this...usually a faster response....

So is a message in a bottle launched off Beachy Head

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-11-2016

@MI5 wrote:
@Cleoriff wrote:
You could try this...usually a faster response....
So is a message in a bottle launched off Beachy Head

Chuckling ....a lot....

Veritas Numquam Perit

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