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Sausage
Level 1: Joiner
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Sent from my Samsung Galaxy smartphone.


-------- Original message



I have tried on numerous occasions to resolve a serious issue i have been having with my o2 account. I will attach the evidence i have and hope that this gets addressed with urgency. On the 18th of sept i notticed the myo2 app appear on my phone. When i opened it, it contained account details of my partners ex wife. I was very concerned about this and it has caused stress for us all. Through gavering evidence it has become apparent that my ex husband has managed to get into my account from another device and remotely carry out numerous fraudulent activities. He must have been able to do this by having my o2 account number and my google account details. My phone number and my email address is my user name. He has managed to link my partners mobile number. His number is linked to my account and also his ex partners as they still share the account which is why her details appeared on my o2

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Martin-O2
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We'll get this one sorted for you @Sausage. I've escalated your case to our Guru team who are the top agents in customer services! I'll be in touch as soon as I hear back. 

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