Letter from o2 regarding change to billing.

[Calumthomas]

Just really after some advice guys as I can’t understand what’s going on, I’m currently on hold and have been for 54 minutes to the Legacy Bill department- for the second time today, I can’t get through, and I need to sort this within 30 day according to the letter. 

[MI5]

@Calumthomas 

Sounds like 

Get it in writing.

[Enlli]

It does sound like misinformation to me. I can see them releasing you from the airtime part of the contract, but the handset is a loan agreement.

And why they can't manually move you over to the new billing system in the background is beyond me.

[madasaf1sh]

@Calumthomas 

No that doesn't sound right as the Device Plan is a separate Consumer credit Agreement, as I cant see them agreeing to write that off. 

I would call them back when you have the time, and get them to make the changes, or call you back when its all complete.. 

[Calumthomas]

That’s why I didn’t understand. They literally have all my details, I can see them in myo2, and my bills have gone out today as normal so 🤷🏻‍♂️. 

Apparently they have to basically recreate my whole contract again, which sounds like something they should be able to do without me? 😂

also, what happens to my device plan if they do release the airtime plan? Will they expect it in full or will I continue paying monthly?  

[Bobola82]

This is exactly the same thing as I have been told verbatim - but whenever I ask for an email confirming this they say that it's coming but it never does - but again like the above, I get advised this via the 202 number after a combined 15 hours on the phone. So far. 

[Oxonian]

Any progress as yet @Bobola82 ?  ❓