Solved: Leaving o2

Rachel123456789 · ‎20-09-2023

I have swapped my SIM to another provider and despite wanting to pay off O2 I'm locked out of everything and can't access them on the phone as the number swap has gone through please help!

MI5 · ‎20-09-2023

@Rachel123456789

Just leave your direct debit in place and O2 will take your final bill automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Enlli · ‎20-09-2023

Payment Management is you best bet

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Or Me

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎20-09-2023

@Rachel123456789

Just leave your direct debit in place and O2 will take your final bill automatically.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rachel123456789 · ‎20-09-2023

Thank you very much 😊 unfortunately that payment management won't let me through as my number is now "with an independent carrier" 🤯

Rachel123456789 · ‎20-09-2023

Thank you for your help x

MI5 · ‎20-09-2023

Welcome @Rachel123456789

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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