Leaving O2

[Anonymous]

I moved away from O2 to 3 six months ago. Happened for some reason to look at my O2 pay monthly account today, and found there is still a credit balance on it. I bet if it was a debit balance they would have claimed it quick enough, but the credit balance was not refunded.

Via live chat they have promised to sort it out. It was not a large sum but it all adds up if they do this to everyone. So I warn anyone who leaves O2 - wait a month or two and then check your balance!

Quite wrong of O2

[MI5 · Accepted solution]

If they wanted to keep your money, why would they provide a form for you to reclaim it?
https://www.o2.co.uk/apps/help/help?qid=1&q1=34

[Bambino]

I wouldn't rely on Live Chat to sort this out for you. Fill in the form that @MI5 has provided a link for, or call customer service and speak to someone.

[Cleoriff]

Oh dear...it appears that live chat had no knowledge of the form ...I suppose I am not surprised really...

[Anonymous]

You can't rely on live chat to get anything right 

[MI5]

For all we know live chat may have sorted this out on this occasion.
The point is that o2 do provide a method to reclaim outstanding credit, which the op wasn't aware of.

[Curr946]

I feel sorry for live chat, you guys bash them to much.

[MI5]

That's because they are usually proven to be rubbish.

[gindygoo]

Live chat are sketchy at best tbh...

[Bambino]

---

@Curr946 wrote:
I feel sorry for live chat, you guys bash them to much.

---

If you took the time to research the number of threads where Live Chat has given either misinformed or totally incorrect information, you'd understand why they don't get good press here.