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Leaving O2

Anonymous
Not applicable

I moved away from O2 to 3 six months ago. Happened for some reason to look at my O2 pay monthly account today, and found there is still a credit balance on it. I bet if it was a debit balance they would have claimed it quick enough, but the credit balance was not refunded.

 

Via live chat they have promised to sort it out. It was not a large sum but it all adds up if they do this to everyone. So I warn anyone who leaves O2 - wait a month or two and then check your balance!

 

Quite wrong of O2

 

 

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MI5
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If they wanted to keep your money, why would they provide a form for you to reclaim it?
https://www.o2.co.uk/apps/help/help?qid=1&q1=34
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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If they wanted to keep your money, why would they provide a form for you to reclaim it?
https://www.o2.co.uk/apps/help/help?qid=1&q1=34
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
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I wouldn't rely on Live Chat to sort this out for you. Fill in the form that @MI5 has provided a link for, or call customer service and speak to someone.

I DO NOT WORK FOR O2



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Cleoriff
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Oh dear...it appears that live chat had no knowledge of the form ...I suppose I am not surprised really...Rolleys

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Anonymous
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You can't rely on live chat to get anything right 

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MI5
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For all we know live chat may have sorted this out on this occasion.
The point is that o2 do provide a method to reclaim outstanding credit, which the op wasn't aware of.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Curr946
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I feel sorry for live chat, you guys bash them to much. grin
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MI5
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That's because they are usually proven to be rubbish.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gindygoo
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Live chat are sketchy at best tbh...
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Bambino
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@Curr946 wrote:
I feel sorry for live chat, you guys bash them to much. grin

If you took the time to research the number of threads where Live Chat has given either misinformed or totally incorrect information, you'd understand why they don't get good press here.

I DO NOT WORK FOR O2



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