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Leaving O2

Anonymous
Not applicable

My OH and I have both had mobiles on O2  PAYG for over 10 years. I have now got a new SIM free phone that I want to use on another network. I'd like to have my existing number on my new phone and my OH is going to have my old phone, staying with O2. What do I have to do to make this changeover, please?

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MI5
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Your oh just needs to put their sim in your old phone.
If it's the wrong size, any o2 shop will do a free sim swap.
You need to call CS on 202 and ask for your PAC which you then give to your new network.
They will then switch your number for you.
You have 30 days to use your PAC from receipt.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Anonymous
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Hi @Anonymous

 

try this link which shows you how you can keep your number when going from PAYG to Monthly

 

http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

 

Hope this helps

 

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MI5
Level 94: Supreme
  • 143438 Posts
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Registered:
Your oh just needs to put their sim in your old phone.
If it's the wrong size, any o2 shop will do a free sim swap.
You need to call CS on 202 and ask for your PAC which you then give to your new network.
They will then switch your number for you.
You have 30 days to use your PAC from receipt.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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Thank you
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Anonymous
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Thank you.
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Anonymous
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Another question, sorry. Is there a charge to take your number?

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Cleoriff
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@Anonymous wrote:

Another question, sorry. Is there a charge to take your number?


No none at all.....

Veritas Numquam Perit

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MI5
Level 94: Supreme
  • 143438 Posts
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Registered:

@Anonymous wrote:

Another question, sorry. Is there a charge to take your number?


There is no charge for the number porting process itself although you may be charged for all or part of your 30 day notice period depending on when you use the PAC.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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