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Nataliewill
Level 1: Joiner
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on ‎05-12-2020 09:15

on ‎05-12-2020 09:15

Hi, if I pay off my device can I then leave O2? I have 12 months of a 36 month contract
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MI5
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on ‎05-12-2020 09:20

on ‎05-12-2020 09:20

@Nataliewill 

Yes you can. 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Nick_selkent
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on ‎05-12-2020 11:30

on ‎05-12-2020 11:30

The benefits of O2 refresh. The 24 month contract rule only applies if you intend on paying the device plan at the rate set by O2, the rate is divided into 24 months.

The benefits of this are that you can clear the device cost at anytime and either choose to leave or upgrade.
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MI5
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on ‎05-12-2020 11:54

on ‎05-12-2020 11:54

Correct but for the OP it was a 36 month contract.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
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on ‎05-12-2020 15:33

on ‎05-12-2020 15:33

@Nataliewill Here's a guide on how to cancel your contract: Cancelling your contract - An updated guide - O2 Community

Make sure your bill is zero before canceling your Direct Debit. Many people have been caught out and had credit problems down the road for not double checking.

I DO NOT WORK FOR O2



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b4u2
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on ‎05-12-2020 18:03

on ‎05-12-2020 18:03

@Nataliewill
You should be able to.
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MI5
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on ‎05-12-2020 18:08

on ‎05-12-2020 18:08

@b4u2 wrote:
@Nataliewill
You should be able to.

Nah, it's guaranteed thumbsup

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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