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Anonymous
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Keeping my current number

I am an O2 customer already and currently have a Samsung Wave II which I've had for a few years now. My brother gave me his old iphone 4 (also on O2) in the hopes that I could transfer my number over. However, the information on the site seems quite vague about how someone can do this. Most of the information is for new customers or customers looking to change from monthly to pay as you go, or vice versa.

 

So my question is, can I transfer my current number on the O2 sim for the Samsung over to the iphone 4?

Anonymous
Posts: 0

Re: Keeping my current number

In a word yes.

You will need a new sim (free from o2 shop is easiest) and then do a sim swap which again the shop can do for you.

Sim swaps can take up to 24 hours to complete although in my experience it only takes a few minutes.
Posts: 83,203
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: Keeping my current number

[ Edited ]

Yes it's simply done. Pop into your O2 store and pick up the right sized sim. They wwill change the number and tariff for you all free of charge. Usually takes from minutes to an hour.

You will have to call customer service to change the data to the specific idata bolt on.

Posts: 97,083
Topics: 757
Registered: ‎14-01-2013

Re: Keeping my current number

[ Edited ]

I can confirm that going instore is the quickest and easiest way to do this. I did mine a couple of weeks ago. I know it says 24 hrs to transfer....with me.. by the time I left the O2 shop...mine had already transferred over Smiley Wink

Edited for spelling!

*The Game Is On*

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Level 7: Part Timer
Posts: 407
Registered: ‎21-04-2013

Re: Keeping my current number

Same with mine. I assume SIM Swaps are all automated now (hence they literally take minutes), so not sure why O2 state 24hrs
Posts: 114,115
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: Keeping my current number

It just depends on how busy the system is at the time - all mine have been very quick though too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: Keeping my current number

[ Edited ]

dear sir/madam

 

i was speaking with a collegue alfie.

was going threw everything regarding a new phone etc but my mobile number is the number i had to use as i previously bought a phone for my partner wayne prior a week ago so everything is in my name . but i need to keep my number for work etc

Posts: 83,203
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: Keeping my current number

I'm afraid bthis is just a customer to customer forum so you need to call customer service, don't use live chat.

You should also delete your number as this is a public forum.

Posts: 114,115
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: Keeping my current number


@Anonymous wrote:

dear sir/madam

 

i was speaking with a collegue alfie.

was going threw everything regarding a new phone etc but my mobile number is the number i had to use as i previously bought a phone for my partner wayne prior a week ago so everything is in my name . but i need to keep my number for work etc


This is a customer forum so you will need to call cs on 202 to sort your problem out.

You should also edit your number as this is public.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)