Keep My Number LOL

[Anonymous]

I recently switched from pay as you go to pay monthly. The new SIM had a different number so I fileed in the form online at keepmynumber. you would think as I have been withO2 for at least 10 years it would be straightforward. NOT AT ALL!!!! I am still waiting and if the problem is not resolved today I am quitting O2

[MI5]

Call CS on 202 and they will sort it for you.

[perksie]

When did you fill in the form as it can take up to 24 hours?

[Anonymous]

Have you tried this link

http://swapmysim.o2.co.uk

[Cleoriff · Accepted solution]

Or if you are keeping your number then this is the link...and the second one

http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number#qs

 https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=port_migrate&case=Port/Migrate%20In%20Form 

[Anonymous]

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@Anonymous wrote:
Have you tried this link

http://swapmysim.o2.co.uk

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That is just for sim swaps @Anonymous, the op needs to migrate the number from pay and go to contract.It's a different form

[perksie]

They have already used the correct form and are waiting for the switch to happen. 

[Cleoriff]

Probably need to keep rebooting the phone. ...and if all else fails after 24 hrs then ring Customer Services.

I just thought the keep my number transfer may have failed.....which why I provided both links

[Anonymous]

Thank you @Anonymous I assumed because the op had a new sim that it needed to be a sim swap which would then overwrite the original number associated with the sim

[Anonymous]

4days ago and yes I have contacted CS with no success at present