Keep My Number Form

[Kino]

How ,long does it take to fix an online form.

Even though O2 have got their 'best technicians' on the case the form has been down for over a week (see message below)

Oops. Something went wrong.

We've got our best technicians on the case. Try again, or come back later.

Looking for something else?

It's an online form. And the only reason I need to complete this form was because the agent on the phone would not change my number over for me (even though I had requested this at the time of ordering the SIM)

Help!

[Cleoriff]

Hi @Kino 

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Cleoriff]

@Martin-O2 @RafaC @lewys-gp 

Could you have a word with the 'best technicians' as this Keep My Number /and Unlocking form has been down for some time

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

[Kino]

Thanks Cleoriff.

I had called originally and it was the agent that told me it could not be done over the phone and referred me to the online form.

[Cleoriff]

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@Kino wrote:

Thanks Cleoriff.

I had called originally and it was the agent that told me it could not be done over the phone and referred me to the online form.

---

@Kino 

I'll ask one of our account advisors to help here. I'm sure @O2Lisa will be able to assist.

Hang around for a while as @O2Lisa will want some info from you via private message. Let us know when it's sorted @Kino 

[O2Lisa]

Thanks for the tag @Cleoriff 😊

@Kino I'll message you privately and look in to this for you.

[Cleoriff]

Thanks @O2Lisa x

[Kino]

TY again Cleoriff and TY Lisa

[lewys-gp]

Hi, @Cleoriff. Thank you for the tag. 

I can see you've also tagged @O2Lisa , but I'll go ahead and raise that form issue on my side too 😁.

Sorry to hear about the trouble you were having, @Kino. I'm sure Lisa will be able to help you. 

Thanks again!

[Cleoriff]

Thanks @lewys-gp 

I tagged @O2Lisa  in the hope she could help @Kino without the form.

I tagged the managers so you could raise the problem with the IT team and hopefully get it sorted asap. It's not been working for a week now. Thanks anyway 😊