moblie data

[Adele79]

Hi when I turn off my WiFi my mobile data won't work, I have just upgraded my tablet and 5g network but my data won't work any advice please 

[Cleoriff]

Have you activated your sim @Adele79?

You need to give O2 a call on any number in this guide Guide: Coronavirus Community Help and Support 

[Adele79]

Yeah it's activated I have been on phone to on but still nothing only runs off WiFi 

[Adele79]

Yeah been on phone to on but still nothing 

[Cleoriff]

@Adele79 

You need to call O2. It sounds as if there is a bar on your account.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@Adele79 

Try resetting your network settings

[Adele79]

Thank you all got it sorted now 👍 

[Cleoriff]

Pleased to hear it @Adele79 👍

[MI5]

Good news @Adele79