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moblie data

Adele79
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Hi when I turn off my WiFi my mobile data won't work, I have just upgraded my tablet and 5g network but my data won't work any advice please 

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Cleoriff
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Have you activated your sim @Adele79?

You need to give O2 a call on any number in this guide Guide: Coronavirus Community Help and Support 

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Adele79
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Yeah it's activated I have been on phone to on but still nothing only runs off WiFi 

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Adele79
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Yeah been on phone to on but still nothing 

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Cleoriff
Level 94: Supreme
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@Adele79 

You need to call O2. It sounds as if there is a bar on your account.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

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MI5
Level 94: Supreme
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@Adele79 

Try resetting your network settings

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Adele79
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Thank you all got it sorted now 👍 

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Cleoriff
Level 94: Supreme
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Pleased to hear it @Adele79 👍

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MI5
Level 94: Supreme
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Good news @Adele79 slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 9
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