Just moved to O2 from Virgin

rmjohns2 · ‎02-10-2020

Just moved over form Virgin. I've just put in my new SIM card in my iphone but I can't seem to receive calls or messages. I want to keep my old number so i added the PAC code when i ordered online. On my online account its showing my old number still, not my new one. Does it take some time to transfer the new number over or do i need to do it again? How to I do this?

Any help appreciated!

Richard

MI5 · ‎02-10-2020

@rmjohns2

I would submit the form again https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

If you don't get a text resonse, chase it up with customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Marjo · ‎08-10-2020

Hi there @rmjohns2 how are you getting on with your new SIM today? Did you make any progress since you last posted? Hopefully everything turned out alright!

O2

Just moved to O2 from Virgin

Switch Up Online - Not working

ordered device and no update

Minimum Contract Term ending... Will price stay th...

My bill

Port date for moving number