Itemised bill

[Anonymous]

how do i check my itemised bill?

[MI5]

That's why we are here - so you can ask us

[jonsie]

The O2 website and search engine leaves so much to desire which is why people come here for clarity. We point out to admin the changes that are needed but they never happen. You only have to look at the top phones at the bottom of the page and the community coding issues to see that total apathy is rampant. So to expect a change in clarity about the My O2 app for P&G is a complete and utter waste of time.

[Toby]

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@jonsie wrote:

The O2 website and search engine leaves so much to desire which is why people come here for clarity. We point out to admin the changes that are needed but they never happen. You only have to look at the top phones at the bottom of the page and the community coding issues to see that total apathy is rampant. So to expect a change in clarity about the My O2 app for P&G is a complete and utter waste of time.

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Hi @jonsie,

They are separate streams of work. I agree that the community really needs some upgrades and I'm urgently trying to get these done asap. MyO2 and P&G changes and improvements are not related, so any delays would not be either. Those respective teams are always working on making things better

[jonsie]

I know they aren't linked but I'm saying that the people responsible for the whole website need to get the endless broken links and outdated information sorted out. How many month and even years have we reported inaccuracies and broken links which are still there. How long have we been asking for a simple link in My O2 to download the latest bill. This is what I mean by apathy along with the payment issue that went on for months.

[Cleoriff]

Re the MyO2 app and billing. I have explored this further over the past 15 minutes and I can say there IS clarification when you scroll down and search for it....

ie My O2 app for PAYG shows this

My O2 App for Pay monthly shows this:

So yes the differences are there but you need to search further within the link. The OVERALL info when you click on the My O2 app (as I showed in my previous post in this thread) doesn't indicate that you have to go and search for the differences between payg and contract.

[MI5]

Jolly good - that should settle it then.

[Cleoriff]

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@MI5 wrote:
Jolly good - that should settle it then.

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Twerp.....

[MI5]

I'll deal with you later.......

[Toby]

Hi all,
I'll see if there is any info on how to improve this process for for PAYG members :).

If there are any broken links across the website, please report them to me or create a thread where you and others can add them as you see them.

[Cleoriff]

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@Toby wrote:

Hi all,
I'll see if there is any info on how to improve this process for for PAYG members :).

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Hi @Toby

All the info is there IF you search for it ......however I just think it would make it clearer if the following was starred **

MY O2 APP

Key features

• Download for free
• Check your data allowances and buy Bolt Ons if you need to
• See who you've phoned and texted by name – the My O2 app syncs with your phone book
• Get 6 months detailed bill history **
• Top up
• Pay your bill **
• Check when you're due to upgrade **
• Available for iPhone, Android and Windows Phone

** Pay Monthly only

(Only my opinion of course)