Itemised bill

[Anonymous]

how do i check my itemised bill?

[MI5]

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@Flyangler wrote:

Correct Jonsie itemised billing info not available to PAG customers from accounts. Why the discrimination, 02 have the information and the technology to make it happen no need to place hurdles in the way of having simple information available.

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As already stated - It is available.

You can get records of all outgoing calls and texts by requesting the data from O2 directly http://www.o2.co.uk/help/safety-and-security/how-to-get-a-copy-of-the-information-we-store-about-you

O2 have never provided this info anywhere else for PAYG customers so it's not a new change to policy at all.

[Cleoriff]

To be honest when I was on PAYG this was always the case.... however last night when I checked info about the My O2 app I did think this had changed @MI5

http://www.o2.co.uk/apps/my-o2

I was looking at this specific section and if honest it doesn't appear to differentiate between contract or payg customers? I may be missing something really obvious but this is taken directly from the MyO2 app page

Key features

• Download for free
• Check your data allowances and buy Bolt Ons if you need to
• See who you've phoned and texted by name – the My O2 app syncs with your phone book
• Get 6 months detailed bill history
• Top up or pay your bill
• Check when you're due to upgrade
• Available for iPhone, Android and Windows Phone

[MI5]

I think the clue is "get 6 months detailed BILL history"

[Cleoriff]

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@MI5 wrote:
I think the clue is "get 6 months detailed BILL history"

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Which of course would only be for contract customers...however, everything else on that bullet point link could be relevant to both (highlighted in blue)?

Key features

• Download for free
• Check your data allowances and buy Bolt Ons if you need to
• See who you've phoned and texted by name – the My O2 app syncs with your phone book
• Get 6 months detailed bill history
• Top up or pay your bill
• Check when you're due to upgrade
• Available for iPhone, Android and Windows Phone

[Cleoriff]

PS All I am saying is...if it's not available to PAYG customers then put a * disclaimer at the end of it.

[MI5]

Yes indeed, but it has always been different for PAYG.
Itemised calls have never been available so the app will show different info depending on account type.
It's one app that deals with both types of account.

[MI5]

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@Cleoriff wrote:

PS All I am saying is...if it's not available to PAYG customers then put a * disclaimer at the end of it.

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ask @Toby

[Cleoriff]

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@MI5 wrote:

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@Cleoriff wrote:

PS All I am saying is...if it's not available to PAYG customers then put a * disclaimer at the end of it.

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ask @Toby

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I will ....because I like clarity not ambiguity #justsaying

[MI5]

Yeah, we know

[Cleoriff]

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@MI5 wrote:
Yeah, we know

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I have said this before and mean no disrespect to you (Big Chief).... MANY people don't know the ins and outs of O2 guides, links, T&C's etc etc. if they did they wouldn't come here for advice. The clearer things are the less confused people would be. The info in that MyO2 app is unclear. YOU knew what it meant...I was unsure if payg was included now.