Issues with Number Porting

[SimNew]

Hi. Having joined O2 recently, I have provided my PAC code 4 times over the past 9 days, the last request was rejected, no reason given and I am not sure whom rejected the request. All details are correct and Vodafone are aware of the transfer. I have been using the O2 app, notifications are switched (with the O2 app/phone) but I am not getting any notifications for responses, so having to go back to square one each time I message o2. I am currently paying for 2 contracts so I really need to get this sorted to just the one. Any help would be appreciated as without the porting I will be forced to cancel with O2. Thanks

[jonsie]

Unfortunately you need to persevere with customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

[Oxonian]

@SimNew 

Any luck with sorting this out as yet ? 

If it is not resolved in the near future, you might want to consider a complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf