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5G

JANE123
Level 1: Joiner
  • 2 Posts
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on ‎21-10-2023 20:23

on ‎21-10-2023 20:23

I have a Samsung Galaxy S20 5G but I'm not receiving a 5G signal

 

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Enlli
Level 69: Guiding Light
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on ‎21-10-2023 20:29

on ‎21-10-2023 20:29

Is there 5G in the area you are using the phone?

Is 5G selected in Network Type.

It may be you don't have 5G enabled SIM

If so call instore with photo ID and get it changed

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎21-10-2023 21:33

on ‎21-10-2023 21:33

@JANE123 

5g is very selective still.

Check exact locations for a 5g signal O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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