Issue with mast where i work

[paulbacon]

We have a mast on our building at work that has always been dodgy. Calls/texts are fine but data can cut out and according to the o2 status its had a high demand status for many months. Seems that has sort of been fixed now though, until this last week or so

Around lunch time you cannot use any data. Calls/texts are fine but the data just wont connect at all. Other o2 customers at work having the same thing so its a mast issue. The status page will change to "we're investigating a mast may be down etc" and a few hours later it goes back to normal and the status page updates to say everything is ok. Now a one off fair enough technology does have problems, but its been like it now every day at lunch time for the past week. They arent working on the mask as its on our building we would notice

o2 support just echo what the status page says, so what could be causing it to die for a few hours every day and then be magically fixed until the next day?

[Anonymous]

I'm afraid I have the same issues near my work. H+ on the phone but can I use it for data ?????

All o2 say is that there is nothing they can do and if you don't like it LEAVE.

Apparently that is good customer service.

[paulbacon]

Will 4g help? Not sure how it all works, but once 4g becomes more widely available that may free capacity on 3g

Few at work going to attempt to get out of their contract half way through, stating that CS have admitted there is an issue they cannot fix so arent supplying the service we pay for (i know its in their T&C they cannot provide a working network 100% of the time but this issue that flat out refuse to fix)

[MI5]

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@paulbacon wrote:

Few at work going to attempt to get out of their contract half way through, stating that CS have admitted there is an issue they cannot fix so arent supplying the service we pay for (i know its in their T&C they cannot provide a working network 100% of the time but this issue that flat out refuse to fix)

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The problem with that is that it's not a National 100% outage and by definition you are "mobile" so can move to an area where you can get a signal. No network has 100% of the country covered so whilst I sympathise I don't think it will work in your case.

[paulbacon]

Well an odd an interesting twist in the story

24hrs after being told "sorry, nothing we can do", my mate got a call from o2 saying a tech guy has been out and fixed the issue. So far 3g has been working in the area. So dunno why CS said nothing they can do when 24hrs later someone fixed it, and not sure why after 12 months of issues it took someone a few hours to sort it out, but so far so good

Funny how threatening to cancel your contract solves things