Issue keeping old number

[Anonymous]

I've recently switched from ee to O2 and wanted to keep my old number.

Now, if I call people they get my old number, if I send a text they get my old number but I don't get their replies and if I message via iMessage they get my old number.

What's going on? I've turned my phone on and off several times. Is there something else I need to do?

[Anonymous]

Sorry I meant on iMessage they get the new number not the old one.

[Anonymous · Accepted solution]

Go to settings>messages>iMessage then untick The new number or any email addresses that are ticked then select your old number only

[MI5]

Settings >Phone >My Number and enter your phone number, then restart the phone.

[Anonymous]

Hi @Anonymousand welcome to the community. Did you try the recommendations above? Please let us know how are you getting on