Is this the worst service provider currently in business

[Anonymous]

For the past 4 days we have had no signal in our area. i have written a complaint but was notified that this would take 48 hours for someone to get back to me. On the home page Live Chat is not available as there is a message indicating this. Has anyone a direct email address for someone in Customer Care as I find this level of service appalling

[Cleoriff · Accepted solution]

Hi @Anonymous Have you checked this self help thread? https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-sort-out-my-network-issues/ba-p/1014088

You could download the app to report problems http://www.o2.co.uk/apps/my-network

[Cleoriff]

Additionally, it is very rare that O2 will give out exact timescales for fixing network issues. There is no email address for complaints ...you need to follow the process in this link http://www.o2.co.uk/how-to-complain

Check out the resolver website. People seem to get good results from this http://www.o2.co.uk/how-to-complain

[MI5]

This is the only place you will get any info on network issues http://status.o2.co.uk/
If nothing showing here the problem will lie somewhere else.

[adamtemp64]

4 days is not a long time depending on where the mast is located it is not as simple as turn up and fix many permissions may have to be sourced http://www.kentonline.co.uk/maidstone/news/maidstone-mobile-phone-mast-21976/ as one example I quote "Residents claimed the owner of the field where the company's mast – and another owned by O2 – are had refused to grant engineers access to fix the problem"

[Anonymous]

In my neck of the woods (Barnstaple) O2 signal has been out for about 2 weeks - apparently they are working with OFCOM to resolve the issue.

I'm sooooooo glad i'm not on O2 anymore as 2 weeks is a long time with no service

[adamtemp64]

@Anonymous do you have a source of info that ofcom are working to resolve this, as they do not normally get involved unless illegal devices are interfering with the signal

[MI5]

That sounds very likely.
I can recall a similar issue in Swindon where someone was subsequently jailed for the offence.

[adamtemp64]

@Anonymous @MI5 just been on status checker

The swindon issue may have been malmesbury http://www.gazetteandherald.co.uk/news/towns/malmesburyheadlines/10925913.Ofcom_raid_should_solve_mobile_phone_misery_in_Malmesbury/

[Anonymous]

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@adamtemp64 wrote:

@Anonymous @MI5 just been on status checker

The swindon issue may have been malmesbury http://www.gazetteandherald.co.uk/news/towns/malmesburyheadlines/10925913.Ofcom_raid_should_solve_mobile_phone_misery_in_Malmesbury/

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Yep been like this for ages now.