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Level 1: Joiner
Posts: 1
Registered: ‎03-01-2016

Iphone Stolen

How do I notify O2 that my iphone has been stolen If I cannot call from abroad? I have no phone. Also I would like to see where my phones last location was but it is offline on the Find my iphone app.
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Posts: 103,973
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: Iphone Stolen

Hi @Michelle007 help here https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 89,728
Topics: 745
Registered: ‎14-01-2013

Re: Iphone Stolen

@Michelle007

You can borrow a phone or use a landline. It's imperative you report it within 24 hrs of it being stolen otherwise you will be liable for any charges incurred.

I would say use live chat as a last resort, though people are having difficulty getting through to them currently.

*The Game Is On*

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Level 18: Posting pro
Posts: 1,056
Registered: ‎22-04-2017

Re: Iphone Stolen

If having problems using chat try a different browser
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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: Iphone Stolen

@Michelle007 If you can borrow a phone you can call customer service for free on +44800 032 1402

I DO NOT WORK FOR O2



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