on 15-12-2018 19:08
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 15-12-2018 21:11
You can borrow a phone or use a landline. It's imperative you report it within 24 hrs of it being stolen otherwise you will be liable for any charges incurred.
I would say use live chat as a last resort, though people are having difficulty getting through to them currently.