@Kelly9
No one can possibly know here, sorry.
You'll need to call O2 Guide: Coronavirus Community Help and Support
The best number to call on appears to be 0800 587 4005
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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